Managing your community's reputation online is a huge responsibility that can sometimes feel daunting, but it doesn't need to be! Simple practices, like providing excellent customer service in even the smallest interaction with a resident, then reminding them to complete a resident survey or leave a review, can really boost your online reputation. In this webinar, we'll learn what it means to build "micro-moments" of exceptional customer service, and how to drive reputation management efforts for your community by leveraging these moments.

Getting ahead of property inspections can save a community time, money, and help reduce overall insurance claims frequency, but only when it's done right. Self-inspections are an important part of the process that can identify issues ahead of time and help you create an action plan to address major areas of risk, from the big things to the little things, before they create a safety, regulatory, or jurisdictional concern.

Interested in implementing self guided tours, but not sure where to start? Or have you already been using them and want a few extra tips? In this webinar you will learn: - Benefits of Self-Guided Tours - Different Self- Guided Tour Methods - Leasing with Self-Guided Tours - How to Stand Out During the Tour - Fair Housing & Addressing Risks

Disparate impact can be a tricky concept to understand, and you may be even more confused now wondering where things stand. In this webinar, our panel will break it down for you. What is the disparate impact? What can you do to avoid this type of discrimination? We'll help you answer these questions and give you practical information - it's a great way to boost your knowledge of this critical area during Fair Housing month! Moderator: Dana Hill - Diversity, Equity, Inclusion Program Manager, Grace Hill, Inc. Presenters: Nadeen Green - Attorney Mike Williams - Attorney

In honor of National Slavery and Human Trafficking Prevention Month, Grace Hill has provided this exclusive webinar covering: -Important Human Trafficking statistics in the U.S. -Why multifamily communities need to be on alert -What to look for if Human Trafficking has occurred -Strategies to implement -Specific courses, training, and other programs available This special conversation is provided in partnership with iEmpathize and the SAFE CARES program. iEmpathize is a non-profit organization whose human trafficking prevention strategies are used throughout the US and Mexico, and recognized by the United Nations as being among the top 100 practices to combat human trafficking worldwide. SAFE CARES addresses the economic and social costs of trafficking with survivor-centered solutions.

Learn how to identify and address hoarding in order to protect your community and residents. Discover the common issues related to hoarding, such as health and safety hazards, and learn how the federal Fair Housing Act protects hoarders.

 

 

There is no doubt about it, social media has taken the Internet and popular culture by storm. But what exactly is social media and what practical applications are there for the multifamily industry?

Thousands of injuries and fatalities occur each year due to improper ladder use. Learn the common hazards, OSHA rules, and best practices to keep yourself and your community safe when using ladders.

Building upon our Ladder Safety 1: Best Practices course, you'll learn how to choose the best ladder for the job.