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Booster: De-Escalating Conflict

Duration
0 Hours
5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Boosters
Supervisor/Employee
All
Anyone can learn de-escalation skills, but they take some practice to master. In this booster, you'll learn some ways to respond to confrontation in a constructive and positive manner.

Course Versions

Languages

  • English

Building a Team Culture

Duration
1 Hour
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
1.00
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leadership
Learning Plan
Leadership Essentials
Supervisor/Employee
Supervisor

As a leader in your workplace, you are an integral part of creating a team culture. A healthy, team-oriented culture promotes higher levels of productivity and customer satisfaction, as well as lower rates of turnover among associates.

Course Versions

Languages

  • English

Business Ethics

Duration
1 Hour
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
1.00
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Compliance & Social Responsibility
Supervisor/Employee
All

A strong ethical foundation is an important business tool with that benefits everyone! Learn key strategies for making ethical decisions and avoiding unethical behavior. Recommended for all associates and supervisors

Course Versions

Languages

  • English
  • Spanish

Business Etiquette

Duration
1 Hour
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
1.00
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leadership
Learning Plan
Business Writing & Communication Essentials
Supervisor/Employee
Employee

Master the essentials of good etiquette in order to be as successful as possible in your interactions with customers and colleagues.

Course Versions

Languages

  • English

Business Writing: Grammar Works

Duration
2 Hours
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
2.00
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Professional Skills
Learning Plan
Business Writing & Communication Essentials
Supervisor/Employee
Employee

The ability to write clearly and correctly is a fundamental requirement for success in today's business world.

Course Versions

Languages

  • English

Bystander Intervention for Chicago Employees

Duration
1 Hour
0 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Compliance & Social Responsibility
Learning Plan
Workplace Ethics & Compliance - Employee
Workplace Ethics & Compliance - Supervisor
Supervisor/Employee
All
Understanding when and how you can safely and positively intervene in harassment situations can help to build a workplace culture that discourages harassment and encourages coworkers to support one another in difficult situations. In this course, you will learn the basics about sexual harassment, the value of bystander intervention, how to know when to intervene, and some intervention strategies that can have a positive influence on potentially harmful workplace interactions. This one-hour course meets the annual bystander intervention training requirement for Employees and Supervisors in Chicago. Employees and Supervisors who successfully complete this course and Grace Hill's Sexual Harassment or Sexual Harassment for Supervisors course will be in compliance.

Course Versions

Languages

  • English

Chicago Sexual Harassment Prevention Supplement

Duration
0 Hours
5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Compliance & Social Responsibility
Learning Plan
Workplace Ethics & Compliance - Employee
Supervisor/Employee
Employee
As of July 1, 2022, the city of Chicago requires annual sexual harassment prevention training for all employees. This course was created to help employees who work in Chicago meet this requirement. This is a supplemental course. Employees who successfully complete this course and Grace Hill’s Sexual Harassment and Bystander Intervention courses will be in compliance.

Course Versions

Languages

  • English
  • Spanish

Chicago Sexual Harassment Prevention Supplement (Supervisor Version)

Duration
0 Hours
20 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Compliance & Social Responsibility
Learning Plan
Workplace Ethics & Compliance - Supervisor
Supervisor/Employee
Supervisor
As of July 1, 2022, the City of Chicago requires supervisors to have a minimum of two hours of sexual harassment prevention training annually. This supplemental course was created to help supervisors meet Chicago’s new training requirements. Supervisors who successfully complete this course and Grace Hill’s Sexual Harassment and Bystander Intervention courses will be in compliance.

Course Versions

Languages

  • English
  • Spanish

Conflict Resolution

Duration
2 Hours
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
2.00
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Learning Plan
Conflict Management - Employee
Supervisor/Employee
Employee

Learn 4 ways to respond to any conflict, and when to use each approach; improved listening skills; negotiation techniques; how to make yourself clear; and how to work with a co-worker to solve a disagreement together.

Course Versions

Languages

  • English

Conflict Resolution (Supervisor Version)

Duration
2 Hours
0 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leadership
Learning Plan
Conflict Management - Supervisor
Supervisor/Employee
Supervisor
Learn 4 ways to respond to any conflict, and when to use each approach; improved listening skills; negotiation techniques; how to make yourself clear; how to work with a co-worker to solve a disagreement together;

Course Versions

Languages

  • English