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Reputation Management 5: Monitoring Reviews

In this course you will learn about the importance of both monitoring and responding to online reviews about your community. You will also learn about different tools and techniques you and your company can implement to monitor reviews, and why it's...

Reputation Management 6: Responding to Reviews

In this course, you will learn the importance of responding to all online reviews (both positive and negative) and that reviews provide you valuable information about what's working (and not working) at your community. You will also learn how to...

Reputation Management 7: Review Generation

In this course you will learn how to identify opportunities to ask customers to post online reviews and ways to do so. You will also learn about important rules and guidelines that govern asking for online reviews which prevent unfair, deceptive, or...

The Leasing Team's Role in Reputation Management

In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn ways that you can take a proactive stance toward improving your residents' experience, encouraging...

The Maintenance Team's Role in Reputation Management

In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn about many different touchpoints in your day-to-day work life where you can make a difference in the...

Active Shooter Awareness

Active shooter situations are becoming more and more common. This course is designed to help you plan your response in the event of an active shooter situation at your workplace.

Active Shooter Awareness - Spanish

Las situaciones de tiradores activos son cada vez más comunes. Este curso está diseñado para ayudarte a planificar tu respuesta en caso de una situación de tirador activo en tu lugar de trabajo.

Advanced Closing Techniques

Grow your closing skills as you master fundamental and advanced closing techniques. Apply your closing skills and knowledge as you compete in a quiz-show style game to earn the title of The Closer! Recommended for all associates and supervisors.