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In this course you will learn about the importance of your online reputation as one of the first exposures customers have to your community. You will also learn how your online reputation can impact the decision-making of apartment seekers as well as...

In this course you will learn about proactive and reactive behaviors and how to compare and contrast the two. You will also learn the benefits of ongoing proactive customer service strategies and how implementing them can help you create great...

In this course you will learn about gathering resident feedback through regular surveys at different moments during the resident experience at your community. You will also learn how to listen to feedback, take action, and communicate to your...

In this course you will learn about the importance of both monitoring and responding to online reviews about your community. You will also learn about different tools and techniques you and your company can implement to monitor reviews, and why it's...

In this course, you will learn the importance of responding to all online reviews (both positive and negative) and that reviews provide you valuable information about what's working (and not working) at your community. You will also learn how to...

In this course you will learn how to identify opportunities to ask customers to post online reviews and ways to do so. You will also learn about important rules and guidelines that govern asking for online reviews which prevent unfair, deceptive, or...

In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn ways that you can take a proactive stance toward improving your residents' experience, encouraging...

In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn about many different touchpoints in your day-to-day work life where you can make a difference in the...

Active shooter situations are becoming more and more common. This course is designed to help you plan your response in the event of an active shooter situation at your workplace.

Las situaciones de tiradores activos son cada vez más comunes. Este curso está diseñado para ayudarte a planificar tu respuesta en caso de una situación de tirador activo en tu lugar de trabajo.