Isn’t empathy the same as sympathy? (No.) Can you really learn to be more empathetic? (Yes!) This course tackles the whys and hows behind these questions as well as providing opportunities to recognize and see empathy at work in scenarios involving residents and teammates. If you want to connect with others, reduce intolerance and improve your customer service skills, empathy is the skill you need right now.

A confrontational or angry resident might trigger all sorts of automatic responses in us. Staying professional in these situations can be tough, but it’s doable when you know what’s sparking your responses and the techniques to moderate them.

Being approachable comes easily for some. For others, it takes intentional effort. Learn what’s meant by being “approachable,” how it benefits you and your career, and the skills you need to be your best approachable you.

Being a team player comes naturally for some. Others need a nudge in the right direction. Understand why being a great team player is important, how to be a better team player and how to find personal success through building each other’s success.

Body language is something all humans use—consciously or not. With some thought, intention and practice, you can improve the body language you use when interacting in your community to send clear signals that you are interested, engaged and confident.