This course covers calculating and verifying child support, alimony, and military income for the tax credit program.

This course covers how to handle income sources that are paid periodically, how to address retirement accounts, and how to document zero-income households.

What you say matters when it comes to customer service and team relations. Using a person’s preferred pronouns is a way to show courtesy and respect for them as individuals. Get up-to-speed on the evolving nature of these standards, and learn how to handle situations with ease.

Diversity, equity and inclusion initiatives may focus on the big picture, but there are a thousand small personal exchanges that make a difference in creating a truly inclusive community. Microaggressions can often be part of these exchanges, though the perpetrator may not even be aware that what they are saying or doing demeans the other person. Explore what microaggressions are, why they matter, what we can do to decrease them, and what victims should consider when deciding how to react.

Going the extra mile to get a lease or turn an apartment has long been part of multifamily work culture. Now, “quiet quitting” may be a symptom that it’s time to reassess both management practices and expectations of team members. Though the term “quiet quitting” is a recent one, the phenomenon is not new and it’s not limited to our industry. Let’s look at the facts surrounding quiet quitting, dispel the myths and discuss what you can do about it.