What you say matters when it comes to customer service and team relations. Using a person’s preferred pronouns is a way to show courtesy and respect for them as individuals. Get up-to-speed on the evolving nature of these standards, and learn how to handle situations with ease.

Diversity, equity and inclusion initiatives may focus on the big picture, but there are a thousand small personal exchanges that make a difference in creating a truly inclusive community. Microaggressions can often be part of these exchanges, though the perpetrator may not even be aware that what they are saying or doing demeans the other person. Explore what microaggressions are, why they matter, what we can do to decrease them, and what victims should consider when deciding how to react.

Going the extra mile to get a lease or turn an apartment has long been part of multifamily work culture. Now, “quiet quitting” may be a symptom that it’s time to reassess both management practices and expectations of team members. Though the term “quiet quitting” is a recent one, the phenomenon is not new and it’s not limited to our industry. Let’s look at the facts surrounding quiet quitting, dispel the myths and discuss what you can do about it.

Even though most customers pose no risk to personal safety, it’s reasonable to be observant and cautious when giving tours. In this course, you’ll explore how to stay safe, what to say if you feel unsafe and need to end a tour, and how to document your decisions to avoid potential fair housing repercussions if you have to change your standard tour routine.

Let’s say you’re getting a full night’s sleep, but you still don’t feel restored. It could mean that you need more than just physical rest. Here are some tips to regenerate your other energy types: mental, sensory, creative, emotional, social and spiritual.