In this course you will learn how to handle challenging customer interactions effectively. We will discuss the reasons behind customer frustration and discover techniques for de-escalation. These techniques include active listening empathy and problem-solving to build positive customer relationships. These skills will enhance your customer service and help you excel in your profession.

This course is designed to help tradespeople learn how to maintain a professional image in their professional lives. The course covers the fundamental elements of creating and maintaining a professional image including dress code personal grooming communication skills and positive attitudes.

This introductory video course will provide you with prerequisite knowledge that covers types of flushometer valves advantages of flushometer valves and a look at both the external and internal components of flushometers. After watching this course you'll have an understanding of all the major components and how they work together.