Sparks: Fast, Focused Training (NEW 4/23/25)
Your employees deserve training that is engaging, relevant, and easy to apply. Grace Hill’s microlearning delivers short, focused lessons on real-world situations that multifamily professionals face every day. These 2-5 minute lessons fit seamlessly into busy schedules, helping employees sharpen skills, reinforce knowledge, and boost property performance. With Grace Hill’s microlearning, teams stay informed and empowered — without disrupting productivity.
Courses
- Spark: Best Practice - Can You Waive My Late Fee?
- Spark: Best Practice - Hi (Maintenance Tech), Can I Give You My Service Request?
- Spark: Best Practice - Is This a Safe Place to Live?
- Spark: Best Practice - My Neighbor Smokes, and I Can Smell It In My Apartment
- Spark: Best Practice - The Noise from My Neighbor Is Driving Me Crazy
- Spark: Best Practice - What Do I Say to the Media If They Show Up at the Community?
- Spark: Best Practice - What If a Minor Is Home Alone When I Arrive?
- Spark: Best Practice - What If I Enter an Apartment to Complete a Work Order and Discover That a Resident Is Home?
- Spark: Best Practice - What if I'm on the Phone With a Customer and Someone Walks In?
- Spark: Best Practice - What Kind of People Live Here?
- Spark: Customer Service: Complaints - Turning Lemons into Lemonade
- Spark: Customer Service: Creating a Thriving Community Through Exceptional Customer Service
- Spark: Customer Service: First Impressions: You Never Get a Second Chance
- Spark: Customer Service: Maintenance: The Key to Resident Happiness
- Spark: Customer Service: Social Media: Your 24/7 Customer Service Platform
- Spark: Customer Service: The Real Game Changer
- Spark: Onsite Sales - Asking for the Deposit
- Spark: Onsite Sales - Assumptive Close
- Spark: Onsite Sales - Feature Benefit Selling
- Spark: Onsite Sales - Follow Up By Email
- Spark: Onsite Sales - Follow Up Over the Phone
- Spark: Onsite Sales - Gathering Information in Person
- Spark: Onsite Sales - Greeting and Qualifying
- Spark: Onsite Sales - Identifying Needs Over the Phone
- Spark: Onsite Sales - Inspecting the Tour Route, Amenities and Model Home
- Spark: Onsite Sales - Overcoming an Apartment Objection
- Spark: Onsite Sales - Securing a Virtual Appointment
- Spark: Onsite Sales - Securing an Appointment
- Spark: Onsite Sales - Selling the Community Over the Phone
- Spark: Onsite Sales - Summary Close
- Spark: Onsite Sales - Telephone Greeting
- Spark: Onsite Sales - Touring the Amenities
- Spark: Onsite Sales - Walk-In Tour