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Spark: Customer Service (Be Prompt) - The First Few Seconds Matter Most

5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Sparks: Fast, Focused Training
Learning Plan
Customer Service in Action
Supervisor/Employee
Employee

Customer Service Sparks are quick, targeted lessons that build the habits behind great service—professionalism, promptness, and proactive communication.

Course Versions

Languages

  • English

Spark: Customer Service (Be Prompt) - The One-Touch Rule

5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Sparks: Fast, Focused Training
Learning Plan
Customer Service in Action
Supervisor/Employee
Employee

Customer Service Sparks are quick, targeted lessons that build the habits behind great service—professionalism, promptness, and proactive communication.

Course Versions

Languages

  • English

EliseAI- AI Automation + Change Management: A Guide for Property Management Leaders & Site Teams

20 Minutes
Package
EliseAI
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
Yes
Content Provider
EliseAI
Supervisor/Employee
All

Explore how property management teams can embrace AI automation while navigating change effectively. The goal isn’t just adopting new tools, but ensuring people and processes adapt to drive better resident and team experiences. This course introduces Change Management and AI automation tools, outlining five key benefits for onsite teams and five strategies for implementation success.

Course Versions

Languages

  • English

Spark: Customer Relationship Management - CRM Isn’t a System. It’s a Strategy

5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Sparks: Fast, Focused Training
Learning Plan
Customer Relationship Management
Supervisor/Employee
Employee

Customer Relationship Management Sparks are quick, targeted lessons that build the habits for managing resident relationships effectively and proactively

Course Versions

Languages

  • English