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The California Consumer Privacy Act

Duration
0 Hours
30 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Human Resources
Learning Plan
HR & Supervisory Management
Supervisor/Employee
Supervisor

The California Consumer Privacy Act (CCPA) was signed into law on June 28, 2018, and went into effect on January 1, 2020. The act created new consumer rights relating to access to, deletion of, and sharing of personal information that is collected by businesses. These new regulations will impact the multifamily housing industry. This course will teach you about the new rules for CCPA compliance and how your organization can work to follow them.

Course Versions

Languages

  • English

Understanding the Family and Medical Leave Act

Duration
0 Hours
20 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Human Resources
Supervisor/Employee
Supervisor

This course provides the foundational knowledge you will need to understand the Family and Medical Leave Act (FMLA). You will learn the purpose of FMLA, who is eligible for the leave, what leaves may qualify for FMLA, and how employers should administer this leave.

Course Versions

Languages

  • English

Vehicle Safety

Duration
0 Hours
20 Minutes
Package
Essentials
NAA CEC Credits Available
No
Records Score
Yes
Content Provider
Grace Hill
Subject
Safety
Learning Plan
Safety Essentials
Supervisor/Employee
Employee

Over 6.8 million motor vehicle accidents a year occur in the U.S. Experts agree that many accidents are preventable. In this course, learn vehicle safety tips to help reduce the risk of causing an accident and make the roads safer for all.

Course Versions

Languages

  • English

Battling Bed Bugs

Duration
1 Hour
0 Minutes
Package
Battling Bed Bugs
NAA CEC Credits Available
Yes
NAA CEC Credits
1
Language Support Tool
Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Maintenance
Supervisor/Employee
Employee

The goal of this training is to provide an overview of bed bugs and their impact on the multifamily industry. It is intended to provide you with the skills necessary to identify, eliminate, and prevent bed bugs in your community

Course Versions

Languages

  • English
  • Spanish

Maintenance and the Resident Experience

Duration
1 Hour
0 Minutes
Package
Maintenance and Resident Experience
NAA CEC Credits Available
Yes
NAA CEC Credits
1
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Maintenance
Supervisor/Employee
Employee

Resident retention efforts cannot succeed without the maintenance team! In this course, you will learn why maintenance matters in retention, how to perfect your maintenance process and ways to enable maintenance success. This course is available in English and Spanish versions.

Course Versions

Languages

  • English
  • Spanish

Reputation Management 1: Introduction to Reputation Management

Duration
0 Hours
10 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about what makes up your community's online reputation. You will also learn how your online reputation influences apartment seekers and why it is so important to monitor and manage the online "conversation" about your community.

Course Versions

Languages

  • English

Reputation Management 2: The Impact of Online Reviews

Duration
0 Hours
10 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about the importance of your online reputation as one of the first exposures customers have to your community. You will also learn how your online reputation can impact the decision-making of apartment seekers as well as get practice looking up reviews of your community online.

Course Versions

Languages

  • English

Reputation Management 3: Reputation and Customer Service

Duration
0 Hours
15 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about proactive and reactive behaviors and how to compare and contrast the two. You will also learn the benefits of ongoing proactive customer service strategies and how implementing them can help you create great customer experiences, and positively impact your reputation.

Course Versions

Languages

  • English

Reputation Management 4: Using Data to Elevate the Resident Experience

Duration
0 Hours
10 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about gathering resident feedback through regular surveys at different moments during the resident experience at your community. You will also learn how to listen to feedback, take action, and communicate to your residents about the actions you've taken.

Course Versions

Languages

  • English

Reputation Management 5: Monitoring Reviews

Duration
0 Hours
10 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about the importance of both monitoring and responding to online reviews about your community. You will also learn about different tools and techniques you and your company can implement to monitor reviews, and why it's important to consistently monitor changes and trends in reviews.

Course Versions

Languages

  • English