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Reputation Management 6: Responding to Reviews

Duration
0 Hours
15 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course, you will learn the importance of responding to all online reviews (both positive and negative) and that reviews provide you valuable information about what's working (and not working) at your community. You will also learn how to write personalized, professional, polite responses which are tailored to address the specific content of each review.

Course Versions

Languages

  • English

Reputation Management 7: Review Generation

Duration
0 Hours
15 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn how to identify opportunities to ask customers to post online reviews and ways to do so. You will also learn about important rules and guidelines that govern asking for online reviews which prevent unfair, deceptive, or fraudulent practices.

Course Versions

Languages

  • English

The Leasing Team's Role in Reputation Management

Duration
0 Hours
15 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Reputation Management (Elective)
Supervisor/Employee
Employee
In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn ways that you can take a proactive stance toward improving your residents' experience, encouraging loyalty, and reducing resident turnover, all of which will result in more positive reviews.

Course Versions

Languages

  • English

The Maintenance Team's Role in Reputation Management

Duration
0 Hours
15 Minutes
Package
Reputation Management Series
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Maintenance
Learning Plan
Reputation Management - Maintenance (Elective)
Supervisor/Employee
Employee
In this course you will learn about what makes up your community's online reputation and how it influences apartment seekers. You will also learn about many different touchpoints in your day-to-day work life where you can make a difference in the resident experience, encourage loyalty, and reduce resident turnover.

Course Versions

Languages

  • English

Active Shooter Awareness

Duration
0 Hours
20 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Safety
Learning Plan
Safety Essentials
Supervisor/Employee
All
Active shooter situations are becoming more and more common. This course is designed to help you plan your response in the event of an active shooter situation at your workplace. CONTENT NOTE: This course contains discussion of violence and depicts violent imagery, including gun violence. Please proceed with caution.

Course Versions

Languages

  • English
  • Spanish

Advanced Closing Techniques

Duration
0 Hours
30 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
1
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leasing and Marketing
Learning Plan
Sales & Leasing
Supervisor/Employee
Employee

Grow your closing skills as you master fundamental and advanced closing techniques. Apply your closing skills and knowledge as you compete in a quiz-show style game to earn the title of The Closer! Recommended for all associates and supervisors.

Course Versions

Languages

  • English

Advanced Telephone Techniques

Duration
2 Hours
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
2
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leasing and Marketing
Supervisor/Employee
Employee

Learn how to offer exceptional service to your residents and prospective residents over the phone.

Course Versions

Languages

  • English

Asbestos Awareness

Duration
2 Hours
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
2
Language Support Tool
Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Maintenance
Learning Plan
Maintenance Foundational Awareness
Supervisor/Employee
Employee

Even though new use of asbestos was banned in 1989, more than 1.3 million workers still face significant asbestos exposure risk on the job. This course covers basic asbestos repair techniques as well as guidelines for asbestos removal.

Course Versions

Languages

  • English
  • Spanish

Being a Team Player

Duration
1 Hour
0 Minutes
Package
Essentials
NAA CEC Credits Available
Yes
NAA CEC Credits
1
Language Support Tool
Not Available
Records Score
Yes
Content Provider
Grace Hill
Subject
Leadership
Supervisor/Employee
Employee

Whatever your job title, teams are essential to the operation of any apartment community. You need to hone your skills as a team player in order to succeed in the workplace!

Course Versions

Languages

  • English

Booster: De-Escalating Conflict

Duration
0 Hours
5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Boosters
Supervisor/Employee
All
Anyone can learn de-escalation skills, but they take some practice to master. In this booster, you'll learn some ways to respond to confrontation in a constructive and positive manner.

Course Versions

Languages

  • English