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Learn the importance of and how to maintain fair housing compliance by properly displaying required information and identifying potentially discriminatory visuals across all tour types.

Discover strategies for following up with prospective residents in a way that builds trust and drives results.

Engage prospects with active listening, tailored highlights, and fair housing principles to lead relaxed, compelling tours that help them envision living in your community.

Learn to shift price-focused calls toward value by asking questions and highlighting key apartment features.

Learn how to follow fair housing laws, avoid guarantees, and highlight safety features appropriately to handle security-related questions with care and confidence.

Learn how to personalize tours by asking focused questions and showcasing features that matter most to each prospect.

Learn how to ask open-ended questions that surface key needs to build rapport and uncover what matters most to each prospect.

Use the consultative approach to guide conversations to uncover each prospect’s unique needs and preferences.

Learn how to maintain a smooth, professional virtual tour that builds value and supports leasing success.

Learn practical tips to create a welcoming environment for prospective residents.