Fraud can quietly drain revenue, damage trust, and put multifamily communities at risk—making prevention a critical priority. In this course, Ilianna, a regional manager with a flair for illusion, uses her stagecraft to reveal how fraud operates in our industry. You'll explore the real-world impact of fraud on operations, residents, and staff, and learn to recognize fraudsters' deceptive tactics, from falsified documents to identity manipulation. Through guided practice, Ilianna will help you build confidence in examining documents, spotting red flags, and responding appropriately to suspected fraudulent behavior. By the final act, you’ll be ready to uncover what others miss—and stop fraud in its tracks.
