Customer Service
Customer service is the key to leasing more units, retaining residents, and maintaining a positive reputation. Gain a better understanding of how to interact with customers throughout the resident’s life cycle regardless of whether the interaction is occurring online, by telephone and/or in person. Take control and manage situations with challenging customers.
Courses
- Customer Service 1: Be Proactive
- Customer Service 2: Be Professional
- Customer Service 3: Be Prompt
- Customer Service 4: Be Personal
- Express: Customer Service - Creating a Community of Trust and Respect
- Express: Customer Service - Responding to Residents Facing Financial Hardship
- Quick Start: Customer Service