Customer Service
Customer service is the key to leasing more units, retaining residents, and maintaining a positive reputation. Gain a better understanding of how to interact with customers throughout the resident’s life cycle regardless of whether the interaction is occurring online, by telephone and/or in person. Take control and manage situations with challenging customers.
Courses
- Express: Customer Service - Creating a Community of Trust and Respect
- Express: Customer Service - Responding to Residents Facing Financial Hardship
- Spark: Customer Service (Be Personal) - Be a Person, Not Just a Position
- Spark: Customer Service (Be Personal) - Care Out Loud
- Spark: Customer Service (Be Personal) - End Every Interaction With Appreciation
- Spark: Customer Service (Be Personal) - Listen Like You Mean It
- Spark: Customer Service (Be Personal) - Make It Feel Like Home
- Spark: Customer Service (Be Personal) - Show Them You’re Paying Attention
- Spark: Customer Service (Be Proactive) - The Tour Starts Before the Hello
- Spark: Customer Service (Be Proactive) - Ask Before They Vent
- Spark: Customer Service (Be Proactive) - Don’t Wait for a Problem
- Spark: Customer Service (Be Proactive) - It’s Not About You
- Spark: Customer Service (Be Proactive) - Know It Before They Ask
- Spark: Customer Service (Be Proactive) - Own It and Move Forward
- Spark: Customer Service (Be Proactive) - Prepare for Exceptions the Right Way
- Spark: Customer Service (Be Proactive) - Reword the Roadblock
- Spark: Customer Service (Be Proactive) - Stack the Odds for “Yes”
- Spark: Customer Service (Be Proactive) - Win the First Hour
- Spark: Customer Service (Be Professional) - How You Treat Your Team Shows Up Everywhere
- Spark: Customer Service (Be Professional) - Be Someone They Can Count On
- Spark: Customer Service (Be Professional) - Make the Mission Real
- Spark: Customer Service (Be Professional) - Say It Like You Mean It
- Spark: Customer Service (Be Professional) - Show Confidence, Even When You Don’t Feel It
- Spark: Customer Service (Be Professional) - Stay Calm When It Counts
- Spark: Customer Service (Be Professional) - They Notice Everything
- Spark: Customer Service (Be Professional) - Write Like It’s Face-to-Face
- Spark: Customer Service (Be Professional) - Your Mood Is Part of the Job
- Spark: Customer Service (Be Prompt) - Be Easy to Reach and Quick to Respond
- Spark: Customer Service (Be Prompt) - End on a High Note
- Spark: Customer Service (Be Prompt) - Say Something Before They Ask
- Spark: Customer Service (Be Prompt) - Streamline for Speed
- Spark: Customer Service (Be Prompt) - The First Few Seconds Matter Most
- Spark: Customer Service (Be Prompt) - The One-Touch Rule