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In the multifamily world, building trust and respect is the key to a harmonious community. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to promote housing equity and...

Everyone knows how to write, right? That depends. Business writing has its own standards and, if those are broken, the writer ends up disrespected—or worse. In just a few minutes, you can review the basics of writing clear, professional messages when...

The pace of life can sometimes become overwhelming. There may be times when you find balancing the needs of your residents, team, community and personal life is exhausting. When life feels chaotic and you find it difficult to maintain focus, just a...

When was the last time you felt grass tickle your toes? Or actually focused on the sound of birds singing? Immersing yourself in nature can help ease many of the side effects of adulting, such as stress and fatigue. Learn more about the benefits and...

Do your days always go exactly as planned? Do anyones’? When life throws you a curveball can you easily shift and adjust, or do you get mired in emotions and “should-have-beens?” Learn to adapt in a more successful and healthy way by using this four...

Body language is something all humans use—consciously or not. With some thought, intention and practice, you can improve the body language you use when interacting in your community to send clear signals that you are interested, engaged and confident...

Even though most customers pose no risk to personal safety, it’s reasonable to be observant and cautious when giving tours. In this course, you’ll explore how to stay safe, what to say if you feel unsafe and need to end a tour, and how to document...

Being approachable comes easily for some. For others, it takes intentional effort. Learn what’s meant by being “approachable,” how it benefits you and your career, and the skills you need to be your best approachable you.

Patience may sound like an old-fashioned value, but it’s actually vital in the workplace. Patience can reduce stress and conflict, build better relationships and help people to reach their long-term goals. In short, patience is a superpower. Improve...

Diversity, equity and inclusion initiatives may focus on the big picture, but there are a thousand small personal exchanges that make a difference in creating a truly inclusive community. Microaggressions can often be part of these exchanges, though...