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Being approachable comes easily for some. For others, it takes intentional effort. Learn what’s meant by being “approachable,” how it benefits you and your career, and the skills you need to be your best approachable you.

Diversity, equity and inclusion initiatives may focus on the big picture, but there are a thousand small personal exchanges that make a difference in creating a truly inclusive community. Microaggressions can often be part of these exchanges, though...

Isn’t empathy the same as sympathy? (No.) Can you really learn to be more empathetic? (Yes!) This course tackles the whys and hows behind these questions as well as providing opportunities to recognize and see empathy at work in scenarios involving...

Responding to residents facing financial hardship is an important skill for people working in the multifamily industry. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to...

If there was a magic pill that could help your concentration, sleep, stress levels and overall physical health, would you take it? Yoga can provide these benefits and many more without a prescription! Learn more about the benefits of yoga and try out...

Commas, periods and word mix-ups…oh my! Grammar mistakes can tarnish both the impact and professionalism of your business correspondence. Whether you’re contacting a team member, resident or customer, remember these basic grammar rules to polish up...

Do you need just a few more hours of energy to get you through the day or is your internal battery dying before you even have a chance to recharge it? In this course, we’ll identify sneaky energy zappers and learn how to flip the script to recharge...

Whether you realize it or not, you are carrying out emotional labor every day in your community and often all day long. It’s no wonder you’re exhausted at the end of the day! Learn what emotional labor is, how it can affect you, the way most people...

Stressful days and disrupted sleep can become a vicious cycle that can quickly worsen over time and seriously impact your health. No one wants to see that happen—not your friends, family, teammates or community. Learn to break the cycle and set...

To text or not to text? When done correctly, texting can be a powerful tool to provide excellent, quick customer service, foster communication between residents and team members, build trust, and encourage engagement—all of which leads to higher...