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Whether you realize it or not, you are carrying out emotional labor every day in your community and often all day long. It’s no wonder you’re exhausted at the end of the day! Learn what emotional labor is, how it can affect you, the way most people...

Do you need just a few more hours of energy to get you through the day or is your internal battery dying before you even have a chance to recharge it? In this course, we’ll identify sneaky energy zappers and learn how to flip the script to recharge...

Stressful days and disrupted sleep can become a vicious cycle that can quickly worsen over time and seriously impact your health. No one wants to see that happen—not your friends, family, teammates or community. Learn to break the cycle and set...

To text or not to text? When done correctly, texting can be a powerful tool to provide excellent, quick customer service, foster communication between residents and team members, build trust, and encourage engagement—all of which leads to higher...

Let’s say you’re getting a full night’s sleep, but you still don’t feel restored. It could mean that you need more than just physical rest. Here are some tips to regenerate your other energy types: mental, sensory, creative, emotional, social and...

Why is it that some people are able to spring back from even the biggest setbacks, while for others, every little misstep seems either to crush them or make their heads explode. Often, the explanation has to do with each person’s level of resilience...

Being a team player comes naturally for some. Others need a nudge in the right direction. Understand why being a great team player is important, how to be a better team player and how to find personal success through building each other’s success.

Going the extra mile to get a lease or turn an apartment has long been part of multifamily work culture. Now, “quiet quitting” may be a symptom that it’s time to reassess both management practices and expectations of team members. Though the term...

Most of us have felt it at one time or another. You’re at work and get hit with an overwhelming emotion. Tears spring to your eyes right in front of your supervisor, teammates or—worst of all—a customer. Learn how tears in the workplace can be...

A confrontational or angry resident might trigger all sorts of automatic responses in us. Staying professional in these situations can be tough, but it’s doable when you know what’s sparking your responses and the techniques to moderate them.