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Sometimes it's just not possible for on-site teams to handle every service request. What can you do to ensure that when you bring a supplier on-site, they are adhering to safety protocols and are properly insured and able to work on the job?...

It's not surprising how little the average person knows about air conditioning. Air Conditioning and Heating systems can be very confusing to people who are not trained to work on them. Understanding AC and heating jargon can be a daunting task for...

Are you feeling stressed out or up to your eyeballs in numbers that seem to be running together? Join us for this impactful webinar that offers coping strategies for managing your time, resources and emotions when it comes to completing your budget...

Presented in partnership with The Activation Hour and NAA, this webinar provides an in-depth examination of microaggressions: what they are, how they feel, and what you can do to prevent them going forward. You'll be able to identify a...

Disparate impact can be a tricky concept to understand, and you may be even more confused now wondering where things stand. In this webinar, our panel will break it down for you. What is the disparate impact? What can you do to avoid this type of...

In honor of National Slavery and Human Trafficking Prevention Month, Grace Hill has provided this exclusive webinar covering: -Important Human Trafficking statistics in the U.S. -Why multifamily communities need to be on alert...

Labor trafficking can happen anywhere. As one type of human trafficking, labor trafficking uses force, fraud, and coercion to solicit victims right in your community. Workers can be housed in apartments and transferred to work locations in groups....

In this leadership session, Emily Watson, Chief Operating Officer at Lantower Residential, joins Krisann Gaiko, Senior Vice President of Content Strategy at Grace Hill, for an insightful conversation on leadership and success. Emily shares her...

Making the conversion is the most critical part of every conversation with a potential resident. This can mean different things depending on the communication method, but in any case the language you use with prospective residents makes all the...

Multifamily onsite teams are trained in areas like Fair Housing compliance, sexual harassment prevention, safety, and customer service. However, they often face conflicts with aggressive or upset residents without the tools to de-escalate these...