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The Management & Operations Manual provides the procedures you need to keep your properties running. This policy manual outlines how to manage admin and operations topics with consistency. Your team will have everything they need to handle the property efficiently. Run your property with predictability and stability.
- Abandoned Property
- Accounts Receivable
- American Flag – Rules for Outdoor Display
- Assistance Animals
- Beginning-of-Day Procedures
- Bid Process
- Check Requests
- Collections
- Community Inspections
- Community Inventory
- Community Social Media Accounts
- Contract Approval
- Courtesy Officers and Patrol Services
- Delinquencies
- Disposition of the Security Deposit
- Document Retention
- End-of-Day Procedures
- Entry Into an Occupied Apartment
- Evictions
- Gun Restrictions
- Hoarding
- Incident Reporting
- Law Enforcement Information Request
- Lease File Audit
- Lease Violations
- Leasing and Renewal Bonus Processes
- Marijuana Use – Residents
- Military Servicemembers
- Move-Out Process
- Movie Nights
- Music Licensing
- Office Hours and Procedures
- Office Safety and Security
- Package Acceptance and Deliveries
- Parking Policies
- Payment of Invoices
- Petty Cash
- Purchase Cards
- Purchase Orders
- Reasonable Accommodations and Modifications
- Renters' Insurance
- Reporting Standards
- Resident Complaints
- Resident Surveys
- Resident Wellness Checks
- Returned Payments
- Staff Scheduling
- Supplier Partner Requirements
- Team Member Housing Discounts
- Telephone Management
- Unregistered Animals
- Use of Cell Phones
- Use of Tobacco Products
- Utility Management
- Vacant Apartment Inspections
