The Essential Manual provides a solid foundation for your real estate management business. This policy manual contains guidance on all the basic topics to mitigate risk and prevent costly mistakes. Your onsite team will now know exactly what to do to succeed. Give them the crucial direction to run your properties properly.
- Abandoned Property
- Access Control System Management
- Accounts Receivable
- Application Approval Process
- Application Process
- Assistance Animals
- Authorization to Enter
- Bed Bug Procedures
- Beginning-of-Day Procedures
- Biological Hazards
- Chemical Labeling and Storage
- Collections
- Communicating with the Media
- Community Inspections
- Community Transfer
- Contract Approval
- Courtesy Officers and Patrol Services
- Crime – Documentation and Questions About Safety
- Delinquencies
- Disposition of the Security Deposit
- Document Retention
- Early Termination of Lease
- Control of Hazardous Energy (Lockout/Tagout)
- End-of-Day Procedures
- Entry Into an Occupied Apartment
- Evictions
- Fire Extinguisher Safety
- Hazard Communication Program
- Identification Requirement
- Incident Reporting
- Internet Traffic
- Key Control
- Ladder Safety
- Lease Violations
- Law Enforcement Information Request
- Maintenance Apparel and Appearance
- Maintenance Shop – Setup and Procedures
- Maintenance Team – Role and Responsibilities
- Make-Ready Preparations
- Market Survey
- Military Servicemembers
- Mold Prevention and Detection
- Mold Remediation
- Move-In Process
- Move-Out Process
- Nondiscriminatory Practices
- Notice to Vacate
- Office Hours and Procedures
- On-Call Responsibilities and Maintenance Emergencies
- Package Acceptance and Deliveries
- Parking Policies
- Personal Protective Equipment
- Pest Control Treatment
- Pet Acceptance
- Petty Cash
- Pool and Spa Maintenance
- Preventative Maintenance
- Reasonable Accommodations and Modifications
- Refrigerant Recovery Program
- Releasing Resident Information
- Renewal Process
- Rental Criteria
- Renters' Insurance
- Resident Complaints
- Resident Lockouts
- Resident Wellness Checks
- Returned Payments
- Safety Data Sheets (SDSs)
- Safety While Touring
- Service Request – Office Team Members
- Service Request Completion – Maintenance
- Shopping Report
- Supplier Partner Requirements
- Telephone Etiquette
- Touring the Community and Apartment
- Use of Cell Phones