In the Know: Consumer Reviews & Testimonials

Duration
-1 Hours
5 Minutes
Package
Essentials
NAA CEC Credits Available
No
Language Support Tool
Not Available
Records Score
No
Content Provider
Grace Hill
Subject
Leasing and Marketing
Supervisor/Employee
All

The Federal Trade Commission determined the deceptive use of consumer reviews and testimonials negatively impacts the consumer experience and creates an unfair marketplace. Their 2024 “Trade Regulation Rule on the Use of Consumer Reviews and Testimonials” (16 CFR Part 465) bans several practices deemed unfair or deceptive

Course Versions

Languages

  • English