Express: People Skills - Keep Your Cool When They Lose Theirs

5 Minutes
Package
Essentials
Records Score
No
Content Provider
Edge2Learn
Subject
People Skills
Supervisor/Employee
All

A confrontational or angry resident might trigger all sorts of automatic responses in us. Staying professional in these situations can be tough, but it’s doable when you know what’s sparking your responses and the techniques to moderate them.

Course Versions

Languages

  • English