Express: People Skills - De-escalate Their Anger—In Person and On the Phone (Infographic)

5 Minutes
Package
Essentials
Records Score
No
Content Provider
Edge2Learn
Subject
People Skills
Supervisor/Employee
All

When a customer, team member or vendor gets angry, the situation can escalate quickly. That’s when you’ll need de-escalation techniques in your people skills toolbox. This infographic presents tips for both in-person and phone conversations, as well as nonverbal methods to help the other person regain control and avoid a crisis.

Course Versions

Languages

  • English