The Regional Manager Handbook provides regional managers with the tools needed to excel in their roles. This manual focuses on operational topics, including financial reporting, improving Net Operating Income (NOI), contract negotiations, building strong teams, and communicating with owners and asset managers. With a clear understanding of roles and responsibilities, your managers will be prepared to handle everything from risk mitigation to employee development.
- Budget Process
- Coaching and Growing Teams
- Communicating with CEO and Management Executives
- Communicating with Difficult Residents
- Communicating with Owners and Asset Managers
- Community Inspections
- Contract Negotiations
- Dealing with Employee Problems
- Digital Marketing
- Engagement and Motivation
- Financial Reporting
- First Visit to Communities
- Holding Team Members Accountable
- How Economic Factors Impact Property Management
- Initial Portfolio Review
- Managing People Who Were Previously Peers
- Managing Time with Multiple Communities
- Monitoring and Improving Net Operating Income
- Onboarding a New Community Manager
- Outreach Marketing
- Planning for a Community Sale
- Preparing for an Acquisition
- Preparing for Asset Management/Owner Visits
- Property Management Formulas
- Risk Mitigation
- Understanding Your Market