Express: Customer Service - Responding to Residents Facing Financial Hardship

Duration
0 hours
5 minutes
Language
English

Responding to residents facing financial hardship is an important skill for people working in the multifamily industry. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to promote housing equity and opportunity. Learn what kinds of support you can offer and how to respond in an empathetic and consistent manner.

Short Courses
Responding to Residents Facing Financial Hardship