Customer Relationship Management is a customer-focused business philosophy that emphasizes personalized service to inspire customer loyalty. In this course, you will explore the development, characteristics, and considerations of this philosophy.
Short Courses
Understanding Customer Relationship Management (CRM)
Delivering Personalized Service
Personalized Service and the Fair Housing Act
Tips for Personalizing Your Service
Discovering Your Customer’s Wants and Needs
Establishing Connections with Customers
Documenting Interactions to Enhance Customer Relationships
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